Last updated: June 11, 2026
We want every Printed HAM product to arrive as described and ready for use. Contact us before sending any item back so we can provide return instructions.
Return window
You may request a return within 30 days after delivery. Returned items must be unused, unmodified, and in substantially the same condition in which they were received.
Non-returnable items
Custom, personalized, modified, or special-order products cannot be returned unless they arrive defective, damaged, or materially different from the order.
Damaged, defective, or incorrect orders
Please report shipping damage, defects, missing parts, or incorrect items within 7 days after delivery. Include the order number and clear photographs when possible. If the problem is our error, we will arrange an appropriate replacement, repair, or refund and cover reasonable return shipping when a return is required.
Return shipping
For discretionary returns, the customer is responsible for return shipping. Original shipping charges are not refundable unless the return results from our error. Use a trackable service; we cannot issue a refund for a return we do not receive.
Refunds
After an approved return is received and inspected, refunds are issued to the original payment method. Financial institutions may require additional processing time before the credit appears.
Order cancellations and special-order items
Contact us promptly to request cancellation. Orders may be cancelled before printing, packing, or shipment begins. Special-order or restock items may enter production quickly and cannot always be cancelled after work starts.
Contact
Start a return or ask a policy question by emailing [email protected]. Include your order number. Do not mail a return until you receive instructions.